Israel Aircraft Industries views the customer as its long-term partner
IAI's management and all employees view the customer's satisfaction as a supreme value, and shall constantly strive to achieve it.
IAI shall strive to understand the customer's needs and to provide the customer with suitable, responsive solutions to those needs, while maintaining agreed quality and timely performance standards.
IAI shall strive to create and maintain an atmosphere of cooperation with the customer, thereby facilitating a continuous dialogue with the customer in order to establish a working environment conducive to the full consideration of the customer's needs and the provision by IAI of efficient, satisfactory solutions to those needs.
IAI shall strive to be responsive in a timely manner to its customer and to coordinate the provision of support and assistance over the life cycle of its products. Towards this goal, IAI shall make qualified personnel, spare parts, equipment and other resources.
Customer comments (feedback) shall serve as IAI's guide to constantly and constructively improve the quality of its services.